Are you an experienced customer service or client services professional who enjoys leading from the front, improving processes, and building strong client relationships? An exciting opportunity has arisen for a Client Services Team Leader to join a growing, purpose-driven consultancy in Exeter. This is a hands-on role where you''ll support key clients whilst helping shape and develop a modern, customer success-focused service function. Working closely with internal teams and managing a small Client Services team, you''ll play a key role in delivering an outstanding customer experience across a portfolio of B2B clients. The Role:- Managing and supporting a portfolio of key client accounts- Leading and supporting a team of Client Services Managers- Handling escalations, billing queries, contract issues, and service-related enquiries- Supporting onboarding and ensuring a positive customer journey- Helping improve workflows, processes and service delivery standards- Working closely with Sales and Consultants to support customer retention and growth- Supporting Voice of the Customer initiatives and customer feedback programmes- Using CRM and ticketing systems to improve visibility and customer service performance What We''re Looking For:- Previous B2B client services, customer success, or customer service experience- Experience leading or mentoring a team- Strong organisational and communication skills- Experience improving processes or service delivery- Comfortable working ..... full job details .....