Are you quality-focused with a passion for driving high standards, solving complex problems, and building exceptional customer relationships? This is a fantastic opportunity to take ownership of a critical function as Customer Quality Specialist within a busy manufacturing environment as part of the Quality team.You will be the driving force behind resolving customer concerns, managing returns, and ensuring robust quality processes across the business. You will work closely with cross-functional departments to maintain and continuously improve customer satisfaction and on top of that - its a 4 day working week! What You''ll Be Doing- Building strong, trusted relationships with customers- Leading investigations into quality issues from start to finish- Driving root cause analysis and implementing effective containment and corrective actions- Collaborating with cross-functional teams to prevent reoccurrence- Feeding back findings to operational teams at all levels- Maintaining Control Plans and PFMEAs- Conducting internal audits related to customer concerns- Managing ISIR inspections and coordinating PPAP submissions- Maintaining master inspection documents and ISIR sample records- Analysing quality data and reporting departmental KPIs- Managing external audits, including ISO9001 and customer standards- Providing technical support to customers and internal teams- Updating and managing IMDS for new and existing products- Leading, motivating, and mentoring the Customer Quality ..... full job details .....