Service Delivery ManagerAre you an experienced Project or Service Manager with a passion for delivering results and building strong client relationships? Want to work at the heart of smart city innovation?

We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology.

• Manage day-to-day service delivery across client contracts

• Own relationships from implementation through to renewal

• Track budgets, raise POs, manage invoices, and ensure cost control

• Monitor performance against KPIs/SLAs, and oversee reporting

• Proactively communicate service updates to clients

• Identify and lead new project rollouts (e.g. firmware, relocations, expansions)

• Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation

• Spot upsell opportunities and help fuel growth

• Strong project or service delivery background

• Experience with budgets, invoicing, and client reporting

• Excellent communication and organisational skills

• Ability to manage multiple projects and stakeholders with confidence

• A proactive, solution-focused mindset

• Healthcare Cash Plan

• Discounts on retail, travel, wellbeing & more

• Life Insurance

• 25 days holiday + bank holidays

• Cycle to Work Scheme

• Enhanced maternity & paternity packages (eligibility applies)

• Pension contributions

Marston Holdings is the UK’s leading provider of transportation services, enforcement, and technology-led solutions. With over 5,000 employees and a mission to build smarter, greener cities, we’re proud to be shaping the future of mobility.

If you're ready to deliver excellence and grow with a forward-thinking team—apply now.

We’re an equal opportunity employer. We value diversity, and we’re committed to creating an inclusive environment for all.