Morgan McKinley is looking for an experienced Resource Planning Assistant - Resource Analyst to work for a lovely, reputable employer based in the East Grinstead, West Sussex area. The Call Centre - Resource Planning Assistant will work on a hybrid basis and will monitor, analyse, forecast, schedule (short and long term), maintain data and provide a variety of performance reports as requested for the Call Centre.Salary: up to 29,000 + excellent benefitsLocation: East Grinstead - HybridHours: Rota basis - 8:30-16:30 and 10:00-18:00Resource Analyst duties:Support with the staff rota / resource planning to ensure that the Contact Centre can respond to business demandMonitoring agent time and shift patterns to optimise service levels.Assist with the day to day maintenance of call flow and availability Updating the Contact Centre managers of any real time issues.Maintain and monitor the Call Centre data to forecast and future plans for the staffing and efficiency levelsCreate and maintain individual and departmental performance reportsAction script writing, amendments and additions for the telephone systemComplete new Call Centre / Contact Centre starter and leavers admin through the call systemWork as part of the team to ensure the contact centre resource area has sufficient cover Skills and experience required:Experience of working in a similar resource analyst / resource planning role, within a busy Call Centre / Contact Centre environmentExcellent communication skills, both ..... full job details .....