Service Delivery Specialist

Job Title: Service Delivery Specialist - Telecoms / MSP Location: Broxbourne - Hybrid Working Available Salary: 35,000 - 40,000 DOE Contract Type: Full-time, Permanent We''re working with a leading UK-based Managed Service Provider (MSP) specialising in delivering tailored connectivity, voice, and infrastructure solutions to business clients across the UK. Due to continued growth, they are now seeking a Service Delivery Specialist with experience in coordinating network and telecoms projects - particularly involving LAN/WAN installations, migrations, and number porting. This is an excellent opportunity for a hands-on service delivery professional with a strong understanding of network environments and provisioning processes. Key Responsibilities as a Service Delivery Specialist:Oversee and manage the end-to-end delivery of services including LAN/WAN provisioning, number porting, service migrations, and on-site or remote installationsAct as the primary point of contact for clients during the delivery lifecycle, ensuring transparent communication and issue resolutionCoordinate internal technical teams and third-party suppliers to ensure successful implementation of network and telecoms solutionsEnsure projects are delivered in line with SLAs and customer expectations, escalating any delays or issues where necessaryMaintain accurate service documentation, schedules, and reports throughout the delivery processSupport continuous improvement efforts across service operations to ..... full job details .....
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