One Source Support Assistant Walsall Contract £18.36 per hour Our client is looking for an experienced One Source Support Assistant To ensure the delivery of a first class, high quality, value for money One Source Support Service, through the effective management and allocation of resources and staff. To work to achieve continuous improvement in the One Source systems and maximise the councils return on investment from these systems. To assist in strategic decision making within the remit of the post. To carry out key functions within the One Source Support Service, as designated by and agreed with the Senior Financial Administration and Support Officer, to meet the needs of the overall service delivery. The currently identified functions include: To work with Senior members of the Ones Sources Support team, Subject Matter experts and the council s Digital champions to provide regular outcome driven One Source related communications and training guides including: Full user guides Quick guides Video guides Creating updating and managing One Source related web content both internet and intranet Provide first line end user support for all the modules of the One Source system. To assist the Senior Financial Administration and Support Officer in the analysis of end user support demand and identify areas for improvement in training and self service help to address this. To coordinate and control document libraries standards. To ensure that all training materials and ..... full job details .....