Contract: Unified Comms (UC) Voice Engineer Location: Glasgow (Hybrid - 3 days onsite per week) Start Date: ASAP once background checks have been completed Duration: Initial 12 months extendable Rate: Circa £450-£510 a day (deemed inside IR35 via umbrella) Reference: 20548OverviewWe are seeking an experienced Senior Cisco Voice andamp; Collaboration Engineer (L3) to join a global enterprise technology team supporting a large-scale voice and unified communications environment. This role will focus on the operational support, maintenance, and continuous improvement of a global Cisco voice infrastructure. The successful candidate will provide Level 3 support, lead technical troubleshooting activities, support major incidents, and work closely with project teams to ensure successful deployment and operational acceptance of new services.andnbsp;Key ResponsibilitiesProvide Level 3 operational support for enterprise voice and collaboration platforms.Manage and resolve complex incidents, problems, and service requests.Perform root cause analysis and implement permanent fixes.Support L1 and L2 teams with technical escalations.Participate in change management activities and production deployments.Work closely with project teams during implementation and transition phases.Produce and maintain technical and operational documentation.Track and manage work through ServiceNow.Support vendor management and governance activities.Communicate effectively with business stakeholders during ..... full job details .....