Tenant Liaison Officer Location: Rushden Start Date: ASAP Duration: Ongoing Rate: 24.25 per hourTenant Liaison Officer - Social Housing Refurbishment - RushdenI''m working with a social housing contractor delivering refurbishment works in Rushden and they''re looking for an experienced Tenant Liaison Officer to join the team.The role will involve acting as the main point of contact for residents throughout the works, keeping tenants informed, arranging access and helping to ensure the programme runs smoothly with minimal disruption.The Role:Acting as the main point of contact for residents throughout the worksKeeping tenants informed of upcoming works, programmes and any changesArranging access to properties and coordinating appointmentsLiaising with Site Managers, subcontractors and the clientDealing with resident queries, concerns and complaintsCarrying out resident visits and welfare checks where requiredSupporting the project team with the smooth delivery of the refurbishment programmeMaintaining accurate records of resident communications and issuesHelping to resolve any problems quickly and professionallyKey Requirements:Previous experience as a Resident Liaison Officer / Tenant Liaison Officer / Housing OfficerExperience within social housing, refurbishment or maintenanceConfident dealing with residents and managing queries or complaintsStrong communication and organisational skillsProfessional and approachable mannerConstruction or housing experience ..... full job details .....