Technical Support Services Supervisor - Portsmouth (Hybrid) - Up-to 31,000 Per Annum DOE We are on the hunt for an experienced team leader to join a dynamic team of technical support and sales support professionals delivering top notch B2B and B2C solutions and products. Within this role you''ll be working to provide support to end customers, mentorship and coaching the team, and act as a second in command for the team reporting to the Support Services Manager.Required Experience: Previous mentorship or leadership experience within a customer support team involving the resolution of escalated ticketsExperience handling both B2B and B2C customer relationshipsA personal interest in technology including an understanding of the component parts of a computer, and the process of building PC''sExperience developing processes and procedures to streamline and strengthen business operations across the teamEffective communication skills and ability to build relationships with stakeholders quicklyAbility to manage multiple concurrent projects or deadlines effectively Day-to-Day Responsibilities: Supervising a team of 6 providing mentorship and driving service improvements through learning and development of staffWorking closely with B2B and B2C customers delivering top notch servicesWillingness to step up and take on responsibility when needed and act as a second in command for your managerConfident communicating with internal and external stakeholders What''s in it for you:25 days ..... full job details .....