Case Manager Team Leader Residential Mortgages Location: East Midlands (Hybrid, 2 Days in the Office, Flexible on Remote Working) Salary: Up to £45,000 (dependent on experience) Sector: Residential Mortgages Including Bridging and Development Finance Career Progression: Opportunities for advancement within a growing, award-winning team About the Role: We are looking for an experienced and motivated Case Manager Team Leader to join our Residential Mortgages division. This key role involves leading a team responsible for progressing a wide range of complex residential mortgage applications, including bridging and development finance. You ll ensure an exceptional customer journey, drive operational efficiency, and support the personal and professional development of your team. Key Responsibilities: Lead and inspire a team of mortgage case managers to deliver a high-quality, customer-focused service Oversee the end-to-end management of residential mortgage applications, including complex and specialist cases Ensure all cases are processed in line with policy, regulation, and service-level expectations Collaborate with underwriters, brokers, and internal stakeholders to ensure smooth and timely case progression Identify and implement process improvements that support operational excellence Coach, mentor, and develop team members, encouraging continuous learning and performance growth Monitor team performance against KPIs and support individuals in achieving targets About You: ..... full job details .....