Date Posted: 2021-07-14-07:00Country: United KingdomLocation: Chubb Blackburn, Shadsworth Road, Blackburn, Lancashire, BB1 2PR, UK.Chubb Fire and Security, part of the global Carrier group of businesses, is currently recruiting for a number of Customer Service Advisors to join various teams within the Customer Contact Centre in our Blackburn office (BB1 2PR).You will be working a 37.5 hour week, Monday to Friday on DAY shifts between 8am and 6pm, for example 8:30am-4:30pm. The main goal of these roles is to provide the best customer service to both out internal and external customers that call into the Centre. You will be working with a variety of stakeholders - field based Engineers, Account Managers, our Branch network and also our external customers. You will be working closely with the Customer Service Team Leaders and Operations Managers helping to provide the best experience possible for our customers. What will you be doing as a Customer Service Advisor? To respond to all inbound calls in a dedicated, professional and effective manner, within the agreed response times. To actively demonstrate excellent service to all customers, internal and external. To maintain company standards of customer relationships and confidentiality. To accurately record information that is obtained and processed correctly. Take ownership of the customer in all aspects (i.e. responding to the customer call, recording customer requests, dispatch of call to engineer through to call closure). ..... full job details .....