Senior Manager, Hospitality Operations

It''s everyone''s stadium We are excited to be searching for a Senior Manager, Experiences by Wembley Stadium Operations who will lead all operational delivery of Experiences by Wembley Stadium and WNSL hospitality, ensuring first-class delivery and customer experience. The post-holder will manage the day-to-day operations of the hospitality operations and hospitality services teams, and oversee as required all preparations for event day delivery. Due to the nature of the role, it is essential the successful candidate is able to work on event days which typically will include weekends and late nights. What will you be doing? Lead WNSL point of contact for Experiences by Wembley Stadium (EBW) operations, overseeing all EBW and hospitality areas throughout each event and quickly addressing any issues as necessary. Lead manager on behalf of EBW for designated core and option events, attending all relevant meetings and completing event briefs. Oversee day-to-day management of the EBW Operations Team, including staff training and development and managing an event rota, allocating a lead manager to each event. Manage capital improvement projects as required to enhance the EBW experience. Provide support to the broader EBW team in all operational matters. Chair EBW Operations meetings. Oversee budget for EBW areas, completing forecasts and post-flash reports for each event. Create option event packages with the EBW Sales and Account Management teams. Ensure the long-term ..... full job details .....
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