The role: Regional Operations Manager (ROM) The purpose of our Regional Operations Manager is to own and manage several clusters, ensuring they are providing a clean, safe, and effective working environment for our customers, visitors, and colleagues - enabling them to be brilliant. You will provide daily leadership, management, and development of the agreed CBRE contract with BT ensuring financial and operational commitments are met and exceeded across your region. This role reports into a Business Unit Leader, and directly manages a team of Area Operations Managers. Key responsibilities are as follows: Provide leadership to ensure that contractual commitments are met and exceededEnsure that opportunities for the strategic development of the contract are leveraged, to deliver increased turnover and profitability, ensure additional services and projects are addedEnsure business policies and processes are effectively communicated and implementedEnsure that contracts provide a healthy and safe working condition and that both CBRE and BT''s quality, health and safety policy and process is effectively implemented across both CBRE and subcontractors'' activities, and systems operate to ensure regular reviewFull PandL responsibility for your region delivered through the Area Operations Managers (AOMs) which supports the overall success of the BUEnsure cluster training matrices are up to date and issue training via talent coach monthlyWork with other Regional Operations Managers ..... full job details .....