The Oakfield Assistant Manager

We have an exciting opportunity to join our growing team at The Oakfield , set within the UK''s number 1 zoo. As part of the Food and Beverage team, the Assistant Manager will be responsible for the daily management of the front-of-house team at this unique pub, ensuring an outstanding experience for every guest. This is a fantastic chance to work in a truly special environment, where youll help deliver exceptional food and drink service in the heart of Chester Zoo.

The RoleAs an Assistant Manager at The Oakfield , our award-winning gastro pub set in the heart of Chester Zoo, youll be responsible for the day-to-day running of the front of house operations. Youll work closely with our Head Chef and wider food and beverage team to deliver exceptional service, maintain high standards, and ensure our guests have a memorable experience every time they visit.

You will:Oversee the daily management of The Oakfield pub, ensuring smooth service and an exceptional guest experience at all timesLead, motivate, and develop the front of house team, supporting recruitment, training, and performance management to uphold service excellenceManage all food and beverage systems including EPOS, stock control, cash handling, and health and safety complianceUtilise sales and performance data to inform decisions, set clear goals for the team, and react quickly to trading trends to drive resultsMaximise revenue and profitability by monitoring payroll and spend, encouraging upselling, and minimising waste and shrinkageEnsure all team members adhere to policies and procedures, including food safety standards, health and safety legislation, and licensing lawsSupport the delivery of occasional events held within The Oakfield, ensuring they are integrated seamlessly with regular pub operationsThis is a hands-on leadership role ideal for someone with previous experience in a management role in hospitality, who thrives in a high-quality, guest-focused environment.

The Package

Youll be working a variety of shifts, including days and evenings for events such as weddings and corporate functions. Contract hours are 40 hours per week, 5 days out of 7 on a rota basis including weekends and bank holidays.Permanent contract£31,929 per annum based on 40 hours per week33 days annual leaveAnnual holiday buy/sell schemeStaff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and familyCycle to work schemeHealthcare plan and employee assistance programmeDiscounted gym membershipDiscounts on cinema tickets, restaurants, high street shops and more via PerksPension scheme with generous employer contributions up to 9%Our RequirementsExperience operating in a high-volume business, at a management level.Exceptional guest service skills within a guest focused environmentExperienced people manager who is able to lead and inspire a team in a range of disciplinesAwareness of current food and beverage and event trends with the ability to benchmark against competitors and able to present ideas for improvement to introduce best practice ahead of the gameIn depth knowledge and experience of Health and Hygiene Safety legislation processesGood practical knowledge of budgets, forecasting and setting targetsExcellent written and verbal communication with the ability to liaise to people at all levelsComputer literate with working knowledge of Excel and other Microsoft productsKnowledge of balancing guest requirements and service capabilities with the need to return a profitKnowledge of effective performance monitoring systemsAlthough not essential, the following would be desirableExperience of food and beverage in a leisure or visitor attraction environmentExperience of delivering events.Hold a relevant vocational qualification in food and beverage

Please be aware we reserve the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you do wish to be considered that you complete the application as promptly as possible as shortlisting and interviews may be taking place whilst the advert is live.

What makes Chester Zoo a great place to work?

Well, where do we start? Here goes

Were a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place.

As the UKs biggest and best zoo, we have ambitious goals, exciting plans, and theres always lots going on here. Were an inclusive and diverse organisation, made up of over 600 permanent and 500 temporary team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.

Our working environment could not be more different from a typical office

where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?

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