Our client, a manufacturer of equipment used by clients all over the world, is looking for an EMEA Quality Subject Matter Expert (SME) to join their team based in High Wycombe. The successful candidate will play a critical role in enhancing product quality and customer satisfaction by analysing and presenting data from Salesforce, Oracle, OTA, and other key systems. This role ensures potential product issues are proactively identified, closely monitored, and promptly addressed to improve the overall customer experience. A key responsibility is translating customer and field feedback into actionable insights. The EMEA Quality SME evaluates trends, identifies emerging risks, and highlights opportunities to strengthen product performance and competitiveness. Working cross-functionally, the role collaborates with stakeholders to manage and resolve requests via the DMR (Data Management System), driving operational efficiency and ensuring timely and accurate issue resolution. By generating meaningful, data-driven insights, the EMEA Quality SME directly contributes to higher-quality products, optimized processes, and stronger customer satisfaction. The ideal candidate will have a background in engineering, Statistics, Quality Management, Data Science or Information Systems and experience in data analysis, quality, or customer service analytics, preferably in a technical or product-focused environment. There will be around 25% travel around the EMEA region. Key Responsibilities ..... full job details .....