Sales AdministratorFull-time Office-based PooleWe''re working with a well-established organisation who are looking for a proactive and customer-focused Customer Service Administrator to join their fast-paced team. This is a fantastic opportunity for someone with strong administrative experience and a passion for delivering excellent customer service.The RoleAs a Customer Service Administrator, you''ll be at the heart of the customer journey, supporting inbound enquiries, processing orders, and ensuring every customer receives a smooth and professional experience. You''ll communicate via phone, email, and webchat, while keeping records accurate and up to date.You''ll thrive here if you''re organised, detail-driven, and confident juggling multiple tasks in a busy environment.Key ResponsibilitiesAccurately process sales orders and ensure deadlines are metManage inbound and outbound telephone calls, offering product guidance and resolving customer queriesRespond to customer emails using a professional tone and correct grammarFollow a daily task rota and escalate issues where necessaryLog customer feedback and issues Maintain strong communication with warehouse, marketing, and internal departmentsUpsell relevant products when appropriateAbout YouEssential skills and attributes:Previous experience in customer service, sales support, or a busy admin roleExcellent communication skills - both written and verbalStrong ability to prioritise, multitask, and work to deadlinesConfident, ..... full job details .....