OverviewRetail and Operations Manager - Norwich at Neighbourly

About UsNeighborly (without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services.

Landing in the UK in 2010 as Neighbourly, the company has focused on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, Neighbourly has consistently grown year-on-year.

Our Brands

Drain Doctor

Bright and Beautiful

Countrywide Grounds Maintenance

Dream Doors

Pimlico Plumbers London

Greensleeves Lawn Care

Dream DoorsEstablished in 1999 Dream Doors is the UK’s Number One showroom-based kitchen makeover company, specialising in transforming existing kitchens into stunning, functional spaces, without the cost and disruption of a full renovation. Our innovative approach, high-quality products, and exceptional customer service have made us a trusted name in the home improvement industry. As we expand, we’re offering a unique opportunity for a driven individual to manage one of our showrooms with a clear path to securing personal financial security.

Reporting structure

Reports To: Managing Director

Direct Reports: Sales Consultants; Driver and Operations Assistant

Key Relationships: Brand Leader; Business Development Manager; Finance and Sales Admin team; Shared functions (marketing, IT, HR)

Purpose of the roleThis is more than a management role; it’s a launchpad for future business ownership. As the Retail and Operations Manager, you’ll be the face of our brand, guiding customers through the kitchen makeover journey, managing showroom operations, and driving local growth. After a successful employment period, you’ll have the opportunity to purchase and operate the business as a business owner.

Key Responsibilities

Drive growth and profitable turnover for the business.

Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised, and reflective of our brand standards.

Customer Consultations: Directly, and through leadership of your team, provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions. You will be showing customers the products and services we offer (e.g., kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles) while helping customers choose colours, styles, etc. You will be responsible for ensuring all relevant information is gathered from customer enquiries prior to a home visit, including conducting pre-appointment calls to understand customers’ needs and supporting/liaising with the Showroom Consultant.

Sales and Quoting: Creating an in-home quotation and presenting features and benefits with passion and enthusiasm; closing sales in the home, resolving customer concerns and taking payments.

Following up enquiries and unsold appointments (sweeping).

Carry out post-sale surveys which will require a keen eye for detail when taking measurements, due to the made-to-measure products and service we provide.

Project management: Liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.

Visual Merchandising: Keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.

Opening showroom/closing showroom (key holder duties). Showroom operational hours Monday – Friday 9.00am – 5.00pm, Saturdays 10.00am – 4.00pm.

Local Marketing: Build brand awareness through community engagement, local partnerships and promotional events.

Franchise Readiness: Work closely with the franchisor to understand business operations, financials, and systems in preparation for future ownership.

Recruit, train, coach and guide the in-house team, including all aspects of HR management.

Any other reasonable duty that falls within your capabilities.

This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.

Experience/Skills/Knowledge

Previous management experience advantageous.

Able to pivot and stretch between commercial and operational elements.

Skills / Knowledge

IT literate (Microsoft Office/CRM)

Excellent commercial attributes – with strong business acumen, sales-focused, relationship builder, and an engaging networker with a high proficiency in ‘people’ skills.

Strong leadership and organisational skills.

Excellent communication and customer service abilities.

Financial acumen and understanding of business principles (including PandL, financial reporting)

Awareness of previous execution of the sales process

Background and understanding of the customer journey/experience

UK driving licence

Behaviours

Resilient

Customer and Sales focused

Open and Clear communicator

Organised

Self-Motivated and Hardworking

Problem Solver

Proactive and hands-on

Able to work independently and as part of a team

What we can offer

Competitive salary with performance bonuses

Comprehensive training and support from us (the franchisor)

A clear and supported pathway to franchise ownership

Access to a proven business model with strong brand recognition

A collaborative and supportive team environment

The opportunity to purchase and operate as a business owner

InclusivityNeighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

BrandDDR UK Dream Doors

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Consumer Services

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