We are looking for an experienced Customer Service Manager from a B2B product based background to manage a team of sales account managers in the B2B and Trade Account team. This is a first-hand B2B sales account manager role and a team manager position in one, leading from the front and responsible for wholesale trade account customers as well as a team of three sales account managers. You ll be working in a well known and established business that supplies into wholesale and retail clients. This role is initially offered on a 12 month fixed term contract. This Customer Service / Wholesale Manager role includes: Managing the Customer Service Sales team to achieve wholesale targets including inductions, training and 1 to 1 performance appraisals Implementing strategies to drive internal sales performance with existing trade accounts and new trade account enquiries Reporting directly to Senior Management on all aspects of wholesale performance which will include client feedback on products and services, suggesting ideas for improvements and the like Visiting trade customers across the UK representing the business and managing key relationships in order to increase revenue Management of sales orders through email, online, telephone and face to face client communication Skills and experience required: People / team management experience is essential Experience within a B2B product based business Direct sales account management experience A full UK driving licence is ..... full job details .....