ROLE: 1st Line Support Engineer HOURS: 37.5 hrs, Rotating shift pattern, covering between 07:00am to 5:30 pm -Permanent Role SALARY: From £ 24,440 plus benefits BASE: Clover Nook Site, Somercotes, AlfretonEurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.We are delighted to be recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes.You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device administration and new user management.WHAT OUR 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user''s satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk tracking software Document internal procedures Installing software and hardware Assist with on-boarding of new users Report issues via the correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE ..... full job details .....