Internal Sales Administrator

Location: Basildon, Essex

Salary: -27000 - -30000

Working Hours: Monday - Friday 8.30am-5.30pm

Benefits: 23 days annual leave + Bank Holidays (increasing to 25 with service), annual bonus, contributory pension scheme, private medical insurance & on site parking

We are seeking a proactive and customer-focused Sales Administrator to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering exceptional service over the phone and through digital channels. You''ll play a key part in supporting our sales operations, ensuring smooth order processing, and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Provide outstanding customer service via phone and email, responding promptly and professionally to enquiries.
• Accurately process sales orders, quotes, and pricing matrices.
• Recommend alternative products based on cost, availability, or specifications.
• Make follow-up calls to potential and existing customers to generate additional business.
• Present pricing, credit terms, and product information in line with company procedures.
• Handle customer complaints, stock checks, and technical queries.
• Liaise with vendors to obtain accurate shipment and delivery information.
• Collaborate with outside sales representatives to support account activities.
• Proactively suggest products to enhance customer satisfaction and increase transaction profitability.
• Educate customers on product features and benefits to support informed purchasing decisions.
• Perform administrative tasks such as filing, creating call lists, and auditing pick tickets.

Skills & Experience:

• Strong customer service orientation with excellent communication skills.
• Ability to manage difficult customer situations with professionalism and tact.
• High attention to detail and accuracy in data entry and documentation.
• Proven problem-solving skills and ability to develop alternative solutions.
• Team player with the ability to work effectively across departments.
• Proficiency in Microsoft Office and ability to learn internal systems.
• Sales experience and product knowledge within a distribution or technical environment is a plus.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.