An IT support company are looking for a motivated individual to join their team in the West Midlands. The Cyber and Network Support Technician will play a key role in supporting clients with first-line technical issues, basic cyber-security tasks, and routine network troubleshooting. This entry-level position is ideal for candidates who want to build a long-term career in IT infrastructure and security. KEY DUTIES Provide first-line support for hardware, software, and network issues, including diagnosing and resolving common faults Support cyber-security monitoring tasks, identifying potential vulnerabilities and escalating risks Assist in routine network troubleshooting, configuration, and securing of devices and systems Support the implementation of cyber-security best practices to protect systems and data from unauthorised access Carry out basic cybersecurity testing and document findings Log and document all support activities in line with internal processes. Collaborate with senior technicians to escalate complex issues when required. Provide excellent customer service to internal and external users. CANDIDATE REQUIREMENTS Strong problem-solving and diagnostic skills. Clear communication skills ..... full job details .....