SF Partners are working for one of our established clients in CV34 who are looking to bring additional administrative support into their team.

Salary: £28,000 - £30,000
Working pattern: full time Monday to Friday with one day working from home per week

This role is responsible for the processing of retrospective customer discounts and pricing queries in a timely manner while providing strong professional customer service. It demands curiosity in seeking further development in our processes by highlighting opportunities to improve customer experience, control and efficiency.

- Claim back & Promotional support administration: critique and process customer claims, ensuring that claims are both accurate and raised in a timely manner.

- Sales commission administration: Create approved customer agreements, process & confirm claims, track & forecast spend throughout the year and provide monthly accruals. Ensure claims are accurate and processed in a timely manner.

- Display claims - critique and process customer claims, ensuring that claims are both accurate and raised in a timely manner.

- Price queries: Review pricing queries in timely manner, creating credit note where required and chase through to payment. Ensure that the customer expectations are managed through the process.

Terms Administration:

- Manage terms inbox: Manage terms inbox and Zendesk ensuring that all enquiries are dealt with in timely manner. Monitor and respond to requests for information in the customer support Teams group.

- Releasing of credit notes: Release of approved credit notes in SAP and ensuring that customers receive a copy.

- Pricing tool updates: Updating terms master data in Estimating & List price calculator tools.

- Maintain confidentiality and security of customer terms information.