Customer Services / Sales Administrator
Salary: £26,436.80
Currently based in West Bromwich – relocating to Bilston later this year
Full Time | Permanent | On-Site

We are currently recruiting for a Customer Services / Sales Administrator to join a busy and fast-paced customer service team within a well-established manufacturing business.

This is a fantastic opportunity for someone with strong administration and customer service experience who enjoys building relationships with customers and keeping things organised behind the scenes. Experience within the packaging industry would be highly advantageous.

The Role

You will be responsible for supporting customers with enquiries, orders and queries, whilst ensuring a high level of service is delivered at all times. Duties will include:

•      Processing customer orders and enquiries
•      Speaking with customers via phone and email
•      Resolving customer queries and complaints
•      Updating and maintaining customer records
•      Chasing quotations and following up on outstanding orders
•      Liaising with internal departments and the external sales team
•      Keeping customers updated on order progress
•      General sales administration and customer support duties

About You

We are looking for someone who:

•      Has previous customer service and administration experience
•      Ideally has experience within the packaging industry
•      Has strong communication and problem-solving skills
•      Is organised and able to manage multiple tasks
•      Can work well within a busy team environment 
•      Experience using the Abaca system would be a strong advantage

Please note the business will be relocating from West Bromwich to Bilston towards the end of the year, so candidates must be comfortable commuting to both locations.

If you are looking for a new opportunity within a supportive and growing business, please apply today.