Role: eCommerce and Customer Experience ManagerSector: Beauty IndustryLocation: Stoke-on-Trent - Hybrid workingType: PermanentSalary: 35,000 to 42,000Sellick Partnership is currently recruiting for an eCommerce and Customer Experience Manager to join one of our clients based in Stoke-on-Trent.This is a key role within a growing consumer-focused business, where the successful candidate will take ownership of the customer journey across both digital and retail touchpoints. Alongside managing customer engagement and support functions, the role will play a significant part in shaping and improving the company''s eCommerce experience, including reviewing platforms, systems, and digital processes to enhance the overall customer journey.Key responsibilities of the eCommerce and Customer Experience Manager:Lead and develop the customer support function, ensuring high-quality, on-brand communication across email, live chat, social media, and customer channels.Analyse customer feedback, behavioural trends, and performance data to identify opportunities for service and journey improvements.Work closely with internal stakeholders to improve the end-to-end online customer experience, particularly across eCommerce platforms and digital journeys.Review existing systems, website functionality, and customer processes to identify areas for improvement and increased engagement.Support wider digital and eCommerce projects, helping drive enhancements to website usability, customer interaction, ..... full job details .....