1st Line IT Support Technician Location: Broxbourne (Fully Office-Based) Salary: 25,000 - 27,000 per annum Hours: Monday to FridayA growing IT services provider is seeking a proactive and customer-focused 1st Line IT Support Technician to join their dedicated team based in Broxbourne. This is a fantastic opportunity for someone with a passion for technology and problem-solving to build their career in a dynamic and supportive environment.Working as part of a busy service desk, the successful candidate will be the first point of contact for multiple clients, handling technical queries and issues via a ticketing system. They will provide timely and effective support, escalating more complex issues to the 2nd Line team when required.Key Responsibilities:Deliver 1st line technical support to a range of clients, both remotely and in personAccurately log and manage support tickets using the internal systemTroubleshoot hardware, software, and network issues in a timely mannerEnsure clear communication and updates to end usersEscalate unresolved or complex issues in line with company proceduresContribute to documentation and process improvementsRequirements:Previous experience in a 1st line IT support or helpdesk roleStrong understanding of Windows operating systems and Microsoft Office applicationsExcellent communication and interpersonal skillsAbility to prioritise tasks and work efficiently under pressureA professional and customer-centric approach to supportThis is a fully ..... full job details .....