We are seeking a compassionate, experienced, and motivated Team Leader to join our Company as a Team Leader. This is a rewarding opportunity to lead a dedicated group of support staff delivering high-quality care to individuals experiencing mental health conditions.

The Team Leader is responsible for delivering Service User centred support; through the efficient operation of the domiciliary care service and staff allocated to them in compliance with company processes and procedures.

Responsibility:

• Supporting the Manager in day to day operations of the service
• Maximisation of Service User interests by liaising with internal and external stakeholders, also developed, maintenance and implement of a person centred support plan for each Service User
• Oversee the Personal delivery of physical and mental support to Service Users, as well as Monitoring and maintenance of safeguarding the rights and dignity of each Service User
• Routine assessment and communication of Service User development to interested stakeholders and oversee Effective control of Service User financials where commissioned and the trackers are updated
• Fostering of a positive environment in which Service Users and staff actively engage, also establishing and ensuring regular conduct of open and transparent two-way communication with Service Users and staff
• Working to support the service manager to maintain the compliance of the service
• Respond to emergencies and provide guidance and support to subordinate staff
• Actively engaging in performance and discipline management to maximise staff performance and assure compliance with company procedures
• Conducting of staff training needs analysis and the co-ordination and delivery of training to maximise staff competence. developing and implementing of staff-rotas ensuring that appropriate staff cover is available to Service Users
• Successfully achieving the individual objectives set by the company
• Accomplishing self-audits and pro-actively engage in external compliance audits, enhancing current operations through continuous improvement
• Support the service manager and Area manager To deal with complaint and safeguarding and carry out investigation

Generic Duties:

• The maintenance of confidentiality of all information unless otherwise permitted by management
• Full compliance with company’s vision, values, policies and procedures, compliance with legislation and CQC Code of Conduct as reflected in company procedures and the SOP.
• Undergo training and professional development as directed by the company
• Work in a manner that promotes team work and a collegial environment
• Active and positive promotion of the company’s image and bran
• Other duties that may be assigned by management
• Able to carry out On Call duties as rostered.

Qualifications:

• QCF L3 or equivalent in Health and Social Care (or working towards)
• Competence in the use of Microsoft Office and Internet applications
• Strong English spoken, listening and written communication skills
• Full driving licence and use of own car for general business use and to support Service Users