Guest Service ManagerSalary up to £31,000 per annum + Service ChargeAll the perks you deserve:Exclusive Discounts and Perks

– Special rates at Hyatt and Cycas Hotels, 50% off Hyatt Restaurants and Bars, and access to a benefits platform with discounts on shopping, gym memberships, holidays, £350 referral bonus.Health and Wellbeing

– Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health.Workplace Benefits

– Complimentary team meals, Wellbeing Days, Uniform.Career and Growth –

Ongoing training, development programs, and a supportive work environment to help you thrive.Your RoleAs Guest Service Manager, you will lead a talented front office team, championing Hyatt''s purpose by:Creating a warm and welcoming arrival experience, ensuring every guest feels seen, heard, and cared forInspiring and developing your team through daily coaching, meaningful feedback, and career growth conversationsEnsuring seamless front desk operations while identifying opportunities to personalize service and create memorable momentsHandling guest feedback with empathy and a sense of urgency, always aiming to turn challenges into loyaltyCollaborating with key departments to drive guest satisfaction, loyalty scores, and revenue opportunities through upselling and walk-in conversionServing as Manager on Duty, modelling Hyatt''s values and standards throughout the guest journeyWhat We''re Looking ForPrior leadership experience in front office or hotel operationsA passion for delivering heartfelt hospitality and mentoring othersStrong operational skills with a keen eye for detail and efficiencyAbility to remain calm and solution-focused in dynamic situationsStrong communication skills and a collaborative spiritFlexibility to work shifts, weekends, and holidays as neededWhy HyattYou''ll be part of a global hospitality leader known for its culture of care and commitment to colleague well-being. At Hyatt, we don''t just offer a job — we offer a journey. You''ll have opportunities to learn, grow, and thrive in an environment where your individuality is celebrated.Why Join Us:About Cycas HospitalityCycas Hospitality manage the Hyatt Place London City East, under franchise agreement from Hyatt Hotels.Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations. We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns. Our core purpose is to

develop and inspire Europe''s best hospitality team , and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

TPBN1_UKCT