Job Title: Service Desk Co-Ordinator Location: Redditch Type: Permanent Salary:£26,850 per annum Are you a practical, organised problem-solver who can hit the ground running? We are recruiting for a Service Desk Coordinator to join the team at AGGORA in Redditch. This is a permanent post for a candidate who is straightforward, reliable, and ready to slot into a busy team without needing hand-holding You will be the central point of contact for clients and internal teams, taking accountability for repair jobs from start to finish. Coordinate Service Operations: Log service requests, prepare and send RAMS, arrange site access permits, and notify stakeholders of attendance and job progress. Manage Communication: Handle inbound and outbound calls regarding equipment repairs and client enquiries. Track Progress: Ensure jobs are completed successfully by tracking progress and providing timely updates. Admin Support: Maintain internal systems with accurate job status information and perform general administrative duties. About You Quick Starter: You are able to pick things up quickly and work with independence. Solid Customer Service: You have previous experience in a similar role or administration, with the ability to build relationships with stakeholders Detail Oriented: You are accurate and careful, demonstrating a high degree of attention to detail and a methodical approach to work. Resilient: You are disciplined and able to work under pressure and time restraints. Tech ..... full job details .....