Aftersales Advisor Vacancy! Our client, a reputable automotive dealership in Rochester, Kent, is seeking a highly motivated and experienced Aftersales Advisor to join their dynamic team. This is an excellent opportunity for a professional dedicated to delivering exceptional customer service and managing complex aftersales cases. Benefits for the successful Aftersales Advisor:Competitive salary between 30,000 and 34,000 per annumOTE up to 36,000 with performance-based progressionFlexible working hours, Monday to Friday with Saturday morningsSupportive team environment with career development prospectsOpportunity to work within a well-established automotive dealershipDuties of the Aftersales Advisor:Managing warranty claims and customer complaints efficiently and professionallyHandling aftersales issues and resolving customer concerns to maintain satisfactionUsing ticketing systems to document and collate relevant information accuratelyCoordinating with technical teams and management for warranty approvals or re-visitsFollowing up with customers post-interaction to ensure satisfaction and retentionDe-escalating tense situations and managing difficult conversations with tactConducting reports and identifying opportunities for additional sales or service follow-upMaintaining accurate records and documentation of all interactions and casesSupporting the team in implementing effective processes to enhance customer experienceRequirements:Previous experience in a similar aftersales, ..... full job details .....