Job description GEMCAL SERVICE LTD are a rapidly growing Garage Equipment Service Company based in Hainault, Essex.We are seeking a Service Administrator to work within a customer service team reporting to the business and service manager, key objectives include supporting customers, scheduling engineer''s diaries, ordering of parts.Other job responsibilities will partially include:Logging cases, dealing with customer complaints, keeping systems updatedGenerating profit for companyWorking with colleagues and other departments to ensure a seamless service for customersScheduling jobs to meet customer needs, taking into account the complexity of each job, time required and parts availabilityWorking with the purchasing team to schedule deliveries and installationsEnsuring paperwork is submitted by engineers accurately and punctuallyAssisting field engineers with technical challenges to identify solutionsOrdering correct parts for jobsEnsuring warranty terms are adhered to Liaising with other departments with regards to jobs, service cases, parts and any other queries as the service team representativeMaking sure all time sensitive work is carried out correctly, competently and on time, with customer satisfaction in mindEnsuring that all work complies with DVSA, health and safety and manufacturer policy, as well as company standards Key skills required: MUST HAVE A confident and skilled communicator - confident and professional on the phone, plus have the ability to ..... full job details .....