Customer Service - Tech sectorSalary: £25,000 - £27,000Location: York (Hybrid Working)Job Type: Full-time, PermanentWorking hours: Monday to Friday between 8-6pm but you can pick your shifts. Plus 1 in 6 Saturdays 9-3pm with a full day back in Lieu.We are currently working with a long term client who are currently looking for a Customer Service Advisor to blend technical support with exceptional customer service, helping clients maximize their use of our software.Role ProfileIn this role you will be at the forefront of providing first-line support for software products. This role is dynamic, offering daily variety and the opportunity to take ownership of client issues from start to finish.Day-to-Day ResponsibilitiesProvide first-line technical support for hardware, software, SaaS applications, and network-related issues for clients.Manage client interactions via phone and email, aiming to resolve 90% of issues on the same day.Remotely log into client sites to troubleshoot and resolve common faults or guide clients through fixes.Ensure complete customer satisfaction by taking ownership of issues, consulting with subject matter experts and the wider development team as needed.Potentially attend client visits at local sites to demonstrate software and services.Educate new and existing clients on the product via video calls and conferences.Contribute to process improvement by offering new concepts and ideas.Perform basic User Acceptance Testing (UAT) to ensure system changes ..... full job details .....