Field Service Engineer - Production Print - Surrey / Kent BasedIndustry competitive salary package including 10% bonus, company car/allowance, private health, life assurance, and more.Home based with UK coverage We re working with a global equipment business who specialise in the field of imaging, information, and document solutions. Due to continued growth and success, they re seeking an experienced Field Service Engineer to join their service team.In this role, you will be responsible for the installation, maintenance, and repair of the companies catalogue of print on demand equipment, primarily toner-based presses, ensuring optimal performance and customer satisfaction alongside managing service agents and acting as a point of escalation within the department.The role involves extensive travel and will see this person cover the South of England and occasionally further afield based on workload.The RoleInstall, maintain, and repair a range of equipment, primarily toner-based production print equipmentAct as a general point of escalation within the departmentDiagnose and troubleshoot technical issues, providing timely and effective solutionsMonitor remote reporting software, pre-empting breakdowns and arranging maintenance proactivelyProvide on-site technical support and training to customersMaintain accurate records of service activities, including job reports and inventory managementCollaborate with the technical support service agents and other team members to escalate ..... full job details .....