Are you a skilled Data Analyst with a passion for improving customer experiences? Join our team as a Customer Experience Insights Executive and play a pivotal role in shaping how we use data to enhance customer satisfaction and operational efficiency. This hands-on role focuses on executing customer experience reporting by analysing data, implementing process improvements, and ensuring compliance with data regulations. Key Responsibilities: Hands-On Data Analysis: Regularly analyse customer data from various sources to uncover trends and actionable insights. Customer Feedback and Insights: Collect and interpret customer feedback, working with teams to turn insights into meaningful improvements. Reporting and Dashboards: Produce detailed reports and dashboards to communicate findings effectively to stakeholders. Technology Utilisation: Use tools such as Python, Power BI, VBA, and LLM APIs to analyse data, generate reports, and manage customer feedback processes. Compliance Assurance: Ensure all data analysis and storage practices comply with GDPR and other data privacy regulations. Advocacy for Technology: Identify and implement innovative technological solutions to enhance data analysis and reporting capabilities. Collaboration: Work across teams and engage with stakeholders to drive continuous improvement in customer experience management. Essential Skills and Attributes: Analytical Skills: Strong ability to analyse and interpret data to derive actionable insights. ..... full job details .....