Housing Options Adviser Location: Ansell Way, CV34 4UL Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 14.37 per day Job Ref: (phone number removed) Responsibilities Provide comprehensive housing advice to customers at the first point of contact to maximize their housing opportunities and prevent homelessness. Offer advice on homelessness, rehousing options, and allocations including Home Choice via telephone, written, and electronic communication. (30%) Establish cases on the database, effectively filter cases for appointments with Housing Options Officers ensuring all relevant documents are available in advance of the appointments. (20%) Conduct eligibility and homelessness checks, ensuring that documents provided are valid, that evidence of current income sources are obtained, and reasons for homelessness are evidenced. Perform administrative functions related to the Council s Choice Based Lettings Scheme (Home Choice), including registering and banding of new applications, reviewing and amending applications, placing bids on behalf of customers, inputting data, and keeping accurate case notes. (15%) Administer the allocations of the Council s garages ensuring that empty garages are relet in accordance with agreed processes including dealing with applications, offers, and sign up of garages. Respond to customer enquiries relating to garages. (10%) Liaise with internal colleagues, statutory agencies, and ..... full job details .....