We have a fantastic opportunity for customer-focused and highly organised travel and cruise industry professionals to be part of our award-winning client s Online Customer Support team. Joining as a Cruise Customer Support Executive, this home-based role combines administration and customer service duties, with the core objective to provide daily support to our client''s online customers, assisting them with both pre and post-booking queries and completing other administrative tasks related to online bookings. Previous customer service gained within the cruise and travel sector is essential for this position, along with excellent communication skills and attention to detail. In return, our client can offer a competitive starting salary and excellent travel industry benefits. If this role is of interest to you, please press the apply online button now! Role of Cruise Customer Support Executive: Answer and process queries from customers, via phone, email, social media and web chat Through selling, drive booking conversion through servicing pre-booking queries promptly Liaise with customers for post-booking questions, assistance and customer service issues Deliver the highest standards of service every time Process and action where relevant, incoming emails from external suppliers Ensure bookings with overdue balances are chased and cancelled before any charges Ensure bookings are loaded correctly across booking systems and the cruise lines Meet and surpass objectives set by ..... full job details .....