Location: Office-based (5 days per week)Hours: 30 to 37.5 hours per week (flexible start and finish times)OverviewWe are working with a growing, entrepreneurial business looking to appoint a hands-on Operations Lead to support the next stage of its development.This is a pivotal role acting as the right-hand to the Director, taking ownership of day-to-day operations and ensuring the business runs efficiently in their absence. The position will suit someone who thrives in a small business environment and is comfortable being involved across multiple areas of the operation.The RoleYou will oversee the day-to-day running of the business, managing a team of approximately 12 people across field-based and office-based functions, including sales support and warehouse operations.This is a broad, hands-on role focused on bringing structure, accountability, and consistency, while ensuring the business continues to deliver against its targets.Key ResponsibilitiesOversee the day-to-day operations of the business, ensuring smooth coordination across all functionsManage and support a team of c.12 employees, including field-based teams, warehouse support, and sales administrationAct as a key point of contact in the Director''s absence, ensuring continuity and decision-makingDrive performance through the introduction and management of KPIs and reporting frameworksImprove systems, processes, and operational efficiency across the businessWork closely with the sales team to maintain momentum, ..... full job details .....