## .**About the Role:** Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device and user education issuesExperience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365.Basic networking skills.Excellent problem-solving skills and good organizational skills.#J-18808-Ljbffr