Position: Retail Security Supervisor Location: Northampton Pay Rate: £13.65 per hour Hours: Various Shifts: Various SG / DS SIA licence required. Your Time at WorkPrincipal responsibilities - Lead the security teams to ensure all staff are focused on delivering excellent customer service whilst maintaining security standards and achieving departmental KPI''s (Key Performance Indicators) - To ensure that departmental Health, Safety, Security and Environment (HSSE) actions and recommendations are implemented and adhered to. - Through effective planning, deploy resources on a daily basis to ensure operational demands are met whilst ensuring breaks and overtime comply with the working time directive. - Lead regular team briefings covering key business and department information, and ensure that staff have read and understood security notices, instructions and memos. - Responsible for the motivation, development and performance of security officers through coaching, monitoring, disciplinary procedures and the performance development process. - Accurate reporting of the daily security operation to the Loss Prevention Manager and the Cluster Loss Prevention Manager through use of computer-based analysis tools and spread-sheets. - Ensuring the delivery of services including access control, ID card monitoring, patrolling, CCTV operation and first aid. - Working closely with client representatives, customers, and colleagues to resolve queries; and to represent the team''s ..... full job details .....