Neighbourhood Manager / Housing Officer

Shape Communities. Change Lives. Build Your Career.-

At Two Rivers Housing, we believe everyone deserves a warm, safe and affordable home. As a Neighbourhood Manager, you''ll be at the heart of making that happen, helping thousands of people thrive in the communities we serve.-

This is a housing officer role.- A Neighbourhood Manager is an opportunity to take ownership of a neighbourhood, build meaningful relationships, solve complex challenges, and make a lasting difference to people''s lives.-

If you''re passionate about delivering excellent customer service, supporting communities, and creating positive outcomes for residents, we''d love to hear from you.-

Why Join Us?-

As a Neighbourhood Manager, you''ll manage a diverse range of tenants and homes and be empowered to make decisions that improve the lives of our tenants and strengthen our communities.-

No two days are the same. One day you could be helping a someone sustain their tenancy through challenging circumstances, and the next working with partner agencies to resolve community issues, tackle anti-social behaviour, or support vulnerable residents.-

You''ll be trusted to make things happen, supported by a collaborative team that genuinely cares about the people we serve.-

What You''ll Be Doing-

• Managing tenancies throughout the customer journey.-
• Building strong relationships with tenants, residents and community partners.-
• Supporting customers to maintain successful and sustainable tenancies.-
• Identifying safeguarding concerns and working with partner agencies to protect vulnerable adults and children.-
• Resolving neighbourhood issues and helping create safe, thriving communities.-
• Acting as an advocate for tenants, ensuring their voices are heard and their needs are understood.-
• Balancing tenant support with effective tenancy management and protection of organisational interests.-
• Maintaining accurate records and delivering high standards of compliance and customer service.-

What We''re Looking For-

We''re looking for housing professionals who are caring, dedicate and motivated to assist our tenants and communities.-

You''ll bring:-

• Experience of housing management, tenancy management, neighbourhood management or a related customer-focused environment.-

• Strong communication and relationship-building skills.-

• The ability to deal confidently with complex and sensitive situations.-

• A proactive approach and a determination to find solutions.-

• Excellent organisational skills and attention to detail.-

• Resilience, adaptability and the ability to thrive in a fast-paced environment.-

• A genuine commitment to supporting customers and improving communities.-

• Most importantly, you''ll share our belief that everyone deserves a place where they feel safe, valued and at home.-