Service Desk Team Leader

Bristow Holland is working with a growing organisation in Ipswich that is looking to recruit an experienced Service Desk Team Lead to join its IT team. This is a great opportunity for someone who already has experience in a Service Desk leadership or management position, or a Senior IT Support Engineer who has been involved in leading, mentoring, managing or supporting other engineers and is now looking to take the next step in their career. The role offers a good balance of team leadership, technical support and service improvement, with the opportunity to take ownership of the day-to-day service desk operations while remaining involved in the technical side of IT. The Role As Service Desk Team Lead, you''ll take responsibility for the day-to-day running of the service desk, ensuring tickets are managed effectively, engineers are supported and customers receive a high standard of service. You''ll be responsible for leading and mentoring a team of 1st and 2nd Line Engineers, managing workloads, overseeing escalations and helping improve the overall efficiency of the support function. Although this is primarily a leadership position, you''ll still remain technically hands-on, getting involved in complex escalations, infrastructure issues and major incidents when required. Key Responsibilities: Managing the day-to-day operations of the IT service desk Leading, supporting and mentoring a team of 1st and 2nd Line Engineers Monitoring ticket queues, prioritising workloads and ..... full job details .....