Job Description
Our client is a well-established, family-owned independent jeweller with a heritage spanning almost 80 years. The business offers an extensive range of new and vintage jewellery and watches, alongside bespoke commissions. Its services also include jewellery and watch repairs and restoration, together with valuations for insurance, probate and sale. The business is a busy and vibrant independent retailer, built on strong customer relationships and a reputation for personal service, expertise and quality. Key Responsibilities Sales Performance and Customer Service Follow the Company''s established sales process to maximise every sales opportunity and deliver an exceptional customer experience. Work towards and achieve individual sales targets and key performance indicators (KPIs), contributing to the overall performance and profitability of the business. Identify customer needs and confidently recommend suitable products and complementary services, including wedding bands, jewellery care products, insurance, warranties, repairs and bespoke commissions. Build and maintain strong customer relationships, encouraging repeat business and developing long-term customer loyalty. Maintain accurate customer records to support ongoing communication and future sales opportunities. Demonstrate a proactive and professional approach to every customer interaction, ensuring customers feel valued and well informed. Product Knowledge Develop and maintain a strong understanding of diamonds, ..... full job details .....