Job Description
We''re looking for a Service Delivery Manager to-lead service delivery, manage stakeholder relationships, drive operational excellence, and identify opportunities to improve services through automation and AI.
What you''ll be doing:
What you''ll be doing:
- Leading end-to-end service delivery across complex technology environments
- Managing client relationships, escalations, and commercial discussions
- Driving performance across multidisciplinary teams
- Identifying opportunities to grow accounts and improve service outcomes
- Applying AI and automation to enhance operational effectiveness
- Working within ITIL-aligned service management frameworks
- Proven Service Delivery Management experience
- Strong stakeholder engagement and leadership skills
- Experience managing large-scale IT services and teams
- Eligibility for UK Government Security Clearance
- Advanced ITIL certifications
- ServiceNow, JIRA, or Azure DevOps experience
- Automation and continuous improvement experience
- NHS sector experience