Job Description
Are you an organised, proactive administrator with a knack for keeping operations running smoothly?
We’re looking for a Service Coordinator to join a well-established engineering business near Rotherham, supporting their busy service team and helping deliver a first-class experience to customers.
The Role
As Service Coordinator, you’ll play a key role in coordinating service engineers and ensuring the efficient running of the aftermarket department. This is a varied position where no two days are the same, involving scheduling, quoting, order processing, and customer liaison.
Key Responsibilities
- Plan and coordinate daily activities for service engineers
- Process service contracts, breakdown requests, spares orders, and invoices
- Prepare and send quotes for parts and labour
- Maintain databases, spreadsheets, and stock records
- Prepare and chase new and renewal service contract quotes
- Handle incoming calls and customer enquiries professionally
- Schedule contract and urgent visits, liaising with engineers and customers
- Support sales through telesales and follow-up activity
About You
We’re keen to speak to candidates with:
- Experience scheduling a team of engineers
- Excellent communication skills and a professional manner
- Strong organisational ability and attention to detail
- A proactive, team-focused approach
What’s On Offer
- Competitive salary (dependent on experience)
- Friendly, supportive working environment