IT Support Supervisor

IT Support SupervisorI''m partnered with a highly reputable business located in Maidstone who is hiring an IT Support Supervisor/IT Support Team Leader who has experience providing internal technical support to Microsoft 365/networking and working across multiple sites/users. Our client is offering £45,000 to £50,000 + benefits (including bonus) to be based in Maidstone 5 x PW withWe''re looking for a hands-on IT professional to lead our Site Support team, making sure everyone across our offices and operational sites gets fast, reliable IT support.Reporting to the IT Manager, you''ll combine team leadership with 3rd line technical work and help deliver site upgrades, hardware refreshes and technology projects.What you''ll doLead, coach and prioritise the work of the Site Support team across multiple locationsBe the main escalation point for complex issues across Microsoft 365, Windows, Azure, networking and business applicationsMonitor service levels, oversee incident, problem and change management, and fix recurring issues at the rootDeliver hardware refreshes, site deployments, office moves and other IT projectsKeep sites secure and compliant, supporting cybersecurity, audits, asset management and licensingWhat you''ll bringLeadership andamp; coaching experience off a small team of engineers5+ years in IT support or infrastructure, including supervising or mentoring technical staffStrong Microsoft 365 (Exchange Online, SharePoint, Teams, Intune), Active Directory and Entra ..... full job details .....