Job Description
IT Helpdesk Temp Salary: £35,000 (£19.25 per hour) Entirely office based at their Liverpool Street office. Temping for an Education Group for 3 months. Key Responsibilities Helpdesk and User Support Provide customer-focused IT support to staff and students, resolving hardware, software and application issues and escalating complex problems where necessary. Deliver one-to-one support and training on Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Brightspace VLE and other core systems. Provide audio-visual (AV), printing and telephone support. Maintain service standards and SLAs, communicate service interruptions and provide progress updates. Produce user guides, FAQs and technical documentation, and improve IT support processes. Systems and Infrastructure Administer user accounts, access permissions and Microsoft 365 services, including Exchange, Teams, SharePoint, Security and Endpoint Manager. Support and maintain servers, virtual environments, LAN/Wi-Fi, network equipment, firewalls and web filtering. Monitor system performance, security alerts and backups, and assist with restores, disaster recovery and infrastructure maintenance. Maintain technical documentation and investigate system faults proactively. Hardware and Asset Management Set up, install, configure and maintain PCs, laptops, mobile devices, peripherals and AV equipment. Diagnose hardware and software faults, install applications and updates, and coordinate repairs, warranty claims and engineer ..... full job details .....