Job Description
Customer Service & Administration Coordinator
Castle Donington | -28,000 + Profit Share Bonus
A leading domestic kitchen appliance distributor and installation specialist is looking to recruit a Customer Service & Administration Coordinator to join their Castle Donington head office team. This is an excellent opportunity for someone with experience in a similar customer relations, coordination or administrative role who enjoys being at the centre of operations and supporting multiple stakeholders.
The business has over 20 years'' experience supplying the new-build housing market and is known for its focus on service, reliability and long-term relationships. They are part of a highly successful -1.3 billion UK group of companies and offer a supportive working environment where people are valued and encouraged to grow.
Role Responsibilities
- Build and maintain strong customer relationships, delivering a high standard of service
- Act as a key point of contact, handling incoming calls professionally and efficiently
- Accurately process orders and call-offs, checking against quotes and documentation
- Liaise with site teams, suppliers and internal teams to resolve issues and maintain smooth operations
- Coordinate schedules, including booking work and monitoring stock levels
- Maintain and update customer files, schedules, quotes and key documentation
- Prepare credits and associated paperwork, ensuring accuracy and compliance
Rewards
As a Customer Service & Administration Coordinator, you will receive:
- A starting salary of -28,000 (negotiable depending on experience)
- Uncapped annual profit share bonus
- A supportive, team-focused working environment
- Training and resources to help you succeed in the role
- Opportunities for long-term development within a growing business
- A stable, office-based role at the company''s Castle Donington head office
- Working hours are Monday to Friday, 08:30 - 17:00 (1 hour lunch break)
Requirements
To be successful in this Customer Service & Administration Coordinator role, you should have:
- Existing experience within a customer service, administration or coordination-based role
- Strong organisational and time-management skills
- Excellent communication and interpersonal abilities
- Confidence working with multiple internal and external stakeholders
- A positive, proactive attitude and strong attention to detail
Think you have what it takes? Apply today to find out more.