Job Description
Your new company Hays are delighted to be recruiting on behalf of a large public sector organisation in Belfast for a Customer Service Supervisor to join a busy operational support function on a temporary basis. This role sits within a fast-paced supply chain and customer support environment, providing an essential service to a wide range of internal and external stakeholders across Northern Ireland. The position has arisen to provide cover during a period of internal project implementation and organisational change.Your new role As Customer Service Supervisor, you will be responsible for overseeing the day-to-day operation of a customer support team, ensuring high service standards are maintained while supporting the efficient delivery of operational objectives. You will supervise a team of customer service staff, manage workload allocation, monitor performance, and ensure service level targets are achieved. Key duties will include:Supervising a team of customer service officers and supporting their ongoing development and performance management. Managing customer queries, complaints and service issues, ensuring timely investigation and resolution. Monitoring operational reports and identifying corrective actions to maintain service delivery standards. Coordinating urgent customer requests and working with operational teams to ensure service commitments are met. Supporting process improvement initiatives, quality assurance activities and internal audit ..... full job details .....