Job Description
Role: Intercom Subject Matter Expert (Contract) Location: United Kingdom Contract Length: 6 months Start Date: £550 Key essential Skills: Extensive hands-on experience configuring and administering Intercom across complex environments. Experience configuring, grounding and optimising the Fin AI Agent to improve response accuracy and automated resolution rates. Working knowledge of REST APIs, JSON payloads and integration troubleshooting. Understanding of Retrieval-Augmented Generation (RAG), knowledge base structure, content quality and AI grounding. Ability to work closely with business analysts to translate requirements into effective Intercom configurations. Confidence challenging unnecessary complexity and recommending platform-aligned solutions. Strong communication and problem-solving skills, with a practical, hands-on approach. Desirable Skills: Experience administering Intercom across global or multi-company environments. Familiarity with Intercom Copilot and AI-assisted agent workflows. Knowledge of Canvas Kit, Custom Apps and interactive Messenger experiences. Experience improving customer support automation and operational efficiency through analytics. Familiarity with external system integrations and data synchronisation. Understanding of role-based access control (RBAC), permissions and workspace security. Knowledge of data privacy, retention and compliance requirements, including GDPR and applicable CCPA requirements. Experience documenting platform ..... full job details .....