Job Description
Do you enjoy-speaking with customers,-identifying-opportunities, and helping clients make informed investment decisions?-In this role, you will need to-understand-customers'' buildings,-anticipate-future needs, and position modernisation as a planned-lifecycle-investment that improves safety, performance, and reliability.-
You would-be responsible for-proactively engaging with existing customers to-identify-opportunities to improve the safety, reliability, performance, and longevity of their lift equipment through modernisation solutions.-
The role focuses on building-customer relationships, understanding clients'' operational needs, and generating qualified opportunities for the modernisation sales team. Working closely with service, engineering, and sales colleagues,-this role-will help customers plan future investment while supporting business growth.-
Key Responsibilities-
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Approaching On and Off-service-Portfolio customers by telephone, such as leads and quotation follow-ups-to discuss the condition and lifecycle of their lift assets.
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Identify-ageing equipment and discuss the benefits of lift modernisation, including improved reliability, safety, energy efficiency, compliance, and passenger experience.
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Qualify customer interest and arrange appointments for Modernisation-salespeople-or prepare quotations where-appropriate.
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Work alongside-Area Service Managers /-service engineers to-identify-potential upgrade opportunities from maintenance visits.
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Maintain-accurate-records of customer interactions and opportunities within the company''s CRM system.-
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Create Asset Management Plans and present-initial-findings to-customers-
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Follow up on-previous-quotations and recommendations
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Set up call campaigns to bring in leads-
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Achieve agreed KPIs for customer engagement, opportunity generation, and conversion.
Key Skills & Experience-
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You are-resilient,-independent, proactive-and are confident on the phone, so-experience in a-telesales position-or business development-would be an advantage.-
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You are-competent in CRM-systems (we work with Salesforce). You will be customer focused,-able to communicate well and-understand the needs of-customers-and the importance of providing solutions to satisfy short and long-term-objectives.-
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A technical background would help but is not essential as training will be given,-so you confident discussing basic solutions/product offerings with customers.-
What KONE can offer:
We offer a competitive salary, 25 days + Bank Holidays +1 paid Volunteering Day, Company Pension Scheme, Medical Insurance, Quarterly Commission, PDI, Dental Insurance, Gymflex Membership, Life/Partner Assurance & Critical Illness Insurance, Kone Discounts, Cycle to Work Scheme, Long Service Awards, 24/7 GP Support & Wellbeing Access, Employee Assistance Programme, Hybrid Working and Career Development Opportunities to support and help you achieve your goals.
