It Support Consultant

Are you passionate about technology and enjoy helping people solve IT challenges? Do you thrive in a varied role where no two days are the same? Our client, a well-established and growing IT support provider based in King''s Lynn, is looking for an enthusiastic IT Support Consultant to join their friendly and supportive team. This is an excellent opportunity for someone with IT support experience who wants to develop their skills across a broad range of technologies while working with a diverse client base. The Role As an IT Support Consultant, you will provide both remote and onsite technical support to clients, helping to keep their systems running smoothly and efficiently. You''ll work from the King''s Lynn office, customer sites, and from home as part of a hybrid working arrangement. Key responsibilities of the IT Support Consultant role include: Diagnosing and resolving hardware and software issues Providing technical support via phone, remote access, webchat, and in person Monitoring and maintaining computer systems, servers, and networks Setting up user accounts and profiles for new starters Assisting with software implementation and user training Installing and upgrading IT equipment and systems Maintaining accurate technical documentation Supporting network administration, implementation, and testing Assisting with the rollout of new applications and technologies About You We''re looking for a customer-focused individual with strong troubleshooting skills and a ..... full job details .....